Terms of service

Terms of Service

These Terms of Service (the “Terms” or “Agreement”) are a legal agreement between you (“you,” “your,” or “Customer”) and Kansas City Office Design, a Missouri business doing business as KC Office Design (“Company,” “we,” “us,” or “our”). These Terms govern your access to and use of kcofficedesign.com (the “Site”), any related services we provide (including quoting, delivery coordination, installation, and support), and any purchases you make from us (collectively, the “Services”).

By visiting the Site, requesting a quote, placing an order, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

IMPORTANT NOTICE: THESE TERMS INCLUDE AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.

1) Key Definitions

  • “Products” means the furniture, furnishings, accessories, and related items sold by the Company, including desks, chairs, tables, storage, seating, panels, and other office furnishings.

  • “Made-to-Order / Custom” means products produced or configured to customer specifications (including but not limited to size, finish, laminate, fabric, configuration, power options, base type, and accessories).

  • “Premium White Glove” means delivery-related services such as scheduled delivery, placement, packaging removal, and other service levels as described on the Site or in a written quote/invoice.

  • “User Content” means any content you submit to us or through the Site (e.g., floor plans, drawings, photos, specs, notes, and project requirements).

  • “Site Content” means all text, images, graphics, videos, and materials we provide on the Site (excluding User Content).

2) Changes to These Terms

We may update these Terms from time to time for operational, legal, or regulatory reasons. Updated Terms become effective when posted on the Site unless a different effective date is stated. Your continued use of the Site or Services after changes are posted constitutes acceptance of the updated Terms.

3) Eligibility and Account Responsibility

You represent that you are legally able to enter into a binding contract. If you are using the Services on behalf of a business, you represent you have authority to bind that business.

If you create an account or submit information through our Site, you agree to provide accurate, current information and to keep it updated. You are responsible for maintaining the confidentiality of any login credentials and for all activities that occur under your account.

4) Quotes, Orders, and Product Information

We make reasonable efforts to display accurate product information, pricing, and availability. However:

  • Product details, lead times, and availability may change without notice.

  • Photos and renderings are representative; actual colors and finishes may vary due to lighting, screens, and material variation.

  • We may correct errors and update information at any time (including after an order is submitted). If a material correction impacts your order, we will contact you with next steps.

5) Payment Terms

Unless otherwise agreed in writing, payment is due at the time of purchase/checkout or per the terms of your invoice/quote. You agree to pay all charges, taxes, and fees associated with your order.

We may use third-party payment processors. Your payment is subject to the terms of the processor and your payment provider. We are not responsible for processor errors or outages.

6) Shipping, Delivery, and Access Requirements

Shipping methods may include parcel (e.g., UPS/FedEx) and freight carriers. Delivery services vary by product and location.

You are responsible for providing accurate delivery information and ensuring delivery access, including but not limited to:

  • correct address, receiving hours, contact information

  • building access requirements, dock availability, elevator access, and delivery restrictions

  • receiving personnel availability for scheduled freight appointments

Carrier delivery times are estimates and not guaranteed.

7) Missed Appointments, Address Changes, Storage, and Carrier Fees

Freight carriers often require delivery appointments. If a delivery appointment is missed, if the delivery location is inaccessible, if the receiving party is unavailable, or if an incorrect address is provided, carriers may charge additional fees such as re-delivery, storage, detention/wait time, and address-change fees.

Carrier fees for missed appointments, re-delivery, storage, address changes, or refused deliveries will be passed through at cost.

8) Residential Delivery and Surcharges

Some manufacturers and carriers apply additional charges for residential delivery and/or limited-access locations. These fees can vary and may be confirmed before processing when possible. You agree that residential and accessorial carrier charges may apply depending on the delivery conditions.

9) Use of the Site (Prohibited Conduct)

You agree not to:

  • violate any laws or regulations

  • interfere with Site security, attempt unauthorized access, or introduce malware

  • copy, scrape, or misuse Site Content without written permission

  • misrepresent your identity or project details

  • submit inaccurate or misleading delivery, payment, or contact information

We may restrict or refuse service in cases of suspected fraud, abuse, or violations of these Terms.

10) User Content (Floor Plans, Specs, Uploads)

You retain ownership of User Content you submit. By providing User Content, you grant us a non-exclusive, worldwide, royalty-free license to use it for the purpose of providing Services to you (e.g., quoting, space planning, and order fulfillment).

You represent you have the right to share User Content and that it does not violate third-party rights.

11) Intellectual Property

The Site and all Site Content are owned by the Company or its licensors and are protected by intellectual property laws. You may not use our trademarks, logos, or Site Content without our prior written consent.

If you provide feedback, suggestions, or ideas, you agree we may use them without compensation or obligation.

12) Third-Party Services and Links

The Site may include links to third-party sites or services. We do not control and are not responsible for third-party content, terms, or practices. Your dealings with third parties are solely between you and the third party.

13) Returns, Refunds, and Cancellations (IMPORTANT)

Most products we sell are commercial-grade items that are made-to-order, configured, or produced to customer specifications, and most manufacturers do not accept returns once an order is placed.

All sales are final unless otherwise stated in writing by Kansas City Office Design.
We do not accept returns or exchanges for buyer’s remorse, sizing issues, finish preference, or ordering errors.

Placing an order confirms you have reviewed and approved product specifications, finishes, quantities, and delivery method.

Order changes/cancellations: Once an order is submitted to the manufacturer, released to production, or shipped, it may not be cancellable or changeable. If a change or cancellation is still possible, manufacturer fees may apply.

Refused deliveries / unauthorized returns: If an order is refused or returned without authorization, return freight and any manufacturer/carrier fees will be passed through at cost.

Damage/defects are handled through the claims process (see Section 14).

14) Shipping Damage, Defects, and Claims

If your order arrives damaged, missing items, or with a manufacturer defect, we will help coordinate an appropriate resolution with the carrier/manufacturer (replacement parts, repair, or replacement as applicable).

You agree to follow claim requirements, which may include:

  • documenting damage at delivery (including notations on delivery receipts when applicable)

  • keeping original packaging and materials

  • not assembling damaged items

  • submitting photos and required details within stated timelines

Carrier/manufacturer claim approvals are subject to their rules and may be denied if requirements are not followed.

15) Used / Refurbished / Second-Hand Items

Used, refurbished, or second-hand items are sold as-is and final sale, with no returns or exchanges unless otherwise stated in writing.

16) Indemnification

You agree to defend, indemnify, and hold harmless the Company and its owners, employees, contractors, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms, your misuse of the Site or Services, your User Content, or your violation of any law or third-party rights.

17) Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including supply chain disruptions, carrier delays, labor shortages, acts of God, war, terrorism, governmental action, or outages.

18) Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

19) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOSS OF DATA.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SITE, SERVICES, OR ANY ORDER WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

20) Arbitration Agreement and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY.

You and the Company agree that any dispute arising out of or relating to these Terms, the Site, Services, or Products will be resolved by binding, individual arbitration, except where prohibited by law.

  • Arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules.

  • Arbitration will be conducted on an individual basis only.

  • Class actions and class arbitrations are not permitted.

  • Either party may seek relief in small claims court if eligible.

  • If a dispute proceeds in court rather than arbitration (where allowed), you and the Company waive the right to a jury trial.

21) Governing Law and Venue

These Terms are governed by the laws of the State of Missouri, without regard to conflict of law principles, except where federal law applies (including the Federal Arbitration Act).

22) Notices and Contact Information

Legal notices to the Company should be sent to: hi@kcofficedesign.com.
We may provide notices to you via email, your account, or by posting on the Site.

23) Termination

We may suspend or terminate access to the Site or Services at any time if we believe you violated these Terms or for fraud, abuse, or security reasons.

24) Miscellaneous

  • If any provision is held unenforceable, the remaining provisions remain in effect.

  • These Terms constitute the entire agreement between you and the Company regarding the Site and Services and supersede prior discussions or agreements on the same subject.

  • You may not assign these Terms without our written consent. We may assign these Terms as part of a merger, sale, or transfer of assets.

SMS/MMS Mobile Messaging Terms (If You Opt In)

If you opt into our SMS/MMS program (the “Program”), you agree to receive marketing and service-related messages at the number you provide. Consent is not required to make a purchase. Message and data rates may apply.

Opt-out: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out.
Help: Reply HELP or email hi@kcofficedesign.com (email is not an opt-out method).

You agree to notify us and opt out before you change or transfer your phone number. You agree to indemnify us for claims arising from your failure to do so.

The Program is offered “as-is” and may not be available at all times or on all carriers.