Refund policy

Return & Refund Policy

We stand behind the quality of our products, and returns are extremely rare because we do not accept returns on most items we sell. Many products are built-to-order or produced to customer specifications, and our manufacturing partners generally do not accept returns once an order is placed.

Please review sizes, finishes, quantities, and all order details carefully before purchasing. If you’d like to confirm finishes, we can ship laminate samples so you can see materials before ordering. Samples are shipped at no cost.

All Sales Final (New Items)

All sales are final unless otherwise stated in writing by Kansas City Office Design.
Because most items are produced to order and shipped directly from our manufacturers, we do not accept returns or exchanges for buyer’s remorse, sizing issues, finish preference, or ordering errors.

Placing an order confirms you have reviewed and approved product specifications, finishes, quantities, and delivery method.

Order Changes & Cancellations

Once an order has been submitted to the manufacturer, released to production, or shipped, it may not be cancellable or changeable.

  • If a change or cancellation is still possible, manufacturer fees may apply.
  • If an order is refused or returned without authorization, return freight and any manufacturer/carrier fees will be passed through at cost.

Receiving Your Delivery (Freight + Parcel)

Inspect all shipments upon arrival.

  • If items arrive damaged, take detailed photos of the packaging and product and contact us immediately. Follow our receiving instructions so replacements/parts can be arranged when applicable.
  • Do not refuse freight deliveries. Refused freight can trigger return shipping, storage, and carrier fees.
  • If your delivery requires a scheduled appointment, you must be available. Missed appointments or failed deliveries may result in carrier re-delivery, storage, detention, or address-change fees.

Carrier fees for missed appointments, re-delivery, storage, address changes, or refused deliveries will be passed through at cost.

Damage, Defects & Claims (Replacements Instead of Returns)

If there is shipping damage, missing items, or a manufacturer defect, we will help coordinate the appropriate resolution with the carrier/manufacturer (replacement parts, repair, or replacement as applicable).

  • Do not discard cartons or packing materials.
  • Do not assemble damaged products.
  • Report external damage or shortages within 24 hours of delivery.
  • Take photos of damage and packaging (including labels).

Claims are subject to carrier/manufacturer guidelines and may be denied if reporting timelines or packaging requirements are not followed.

To start a claim, contact:
hi@kcofficedesign.com or (816) 360-9320

Local Pickup From Our Warehouse

Items slated for local pickup must be picked up within 10 days of purchase unless otherwise agreed in writing. Items not picked up within this timeframe may be subject to an up to 80% restocking/handling fee.

Local Delivery / Installation Services

Delivery fees, labor, installation, assembly, and white glove services are non-refundable once performed.

Natural Material Variation (Wood / Veneer)

We do not accept refunds or replacements due to natural variation in wood color or grain. Wood naturally varies in color and grain pattern, and each piece may contain unique characteristics such as knots, lines, and color variation. These are expected and not considered defects.

Used Office Furniture & Second-Hand Items

All used/second-hand items are sold as-is and are final sale. Used items cannot be returned or exchanged.

To hold used office furniture, a non-refundable 50% deposit is required. The hold remains in effect for up to 10 days. If the purchase is not finalized within that period, the item may be sold to another customer.

Need Help?

If you have questions about this policy, email hi@kcofficedesign.com or call (816) 360-9320.